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Shipping and returns


 
Shipping within the Czech Republic is FREE. Our animals will arrive at your doorstep via a SHIPPING SERVICE .
 
PERSONAL PICKUP - by appointment by phone 720026323 or email pepinopuppet@yahoo.com
Pick-up address: Chotovice 28, 473 01 - the order can be paid in advance by one of the methods we offer, or you can pay on site by credit card or in cash


DELIVERY TO SLOVAKIA


ZÁSILKOVNA.SK , price: 129,- DELIVERY TO THE CUSTOMER'S ADDRESS. Delivery time to the delivery point: usually 3-5 working days from the date of submission of the parcel


DELIVERY TO OTHER COUNTRIES - CZECH POST, PRICE ACCORDING TO TARIFF


How to return or exchange goods?

FOR RETURNS OR EXCHANGES, please contact us at 720 026 323 or at pepinopuppets@yahoo.com. After agreement, please send the shipment by your chosen courier to the address: Libor Olšaník, Chotovice 28, 473 01
The return period is 14 days from receipt of the goods for non-entrepreneurs according to the Civil Code. Returned goods must not show signs of wear. Returned goods must be in the original packaging and with all accessories. Do not send returned goods cash on delivery, such a shipment will not be accepted.

GOODS CANNOT BE RETURNED - if they have been made or modified in any way for you, at your request.

How to proceed with a complaint?

IF YOU HAVE A COMPLAINT FOR GOODS, please contact us in writing at pepinopuppets@yahoo.com. Please write to us what the problem is with the goods and what is the reason for your complaint. After agreement,
please send the shipment by your chosen courier to the address: Libor Olšaník, Chotovice 28, 473 01
DO NOT send the goods on delivery, such a shipment will not be accepted. The invoice serves as a warranty certificate, the warranty period is 24 months. The customer is obliged to file a complaint immediately after discovering the defect. The maximum time for handling a complaint is 30 days. A complaint cannot be filed for defects that have arisen due to improper use and excessive wear.
I believe that the complaint is not pleasant for you, nor for us, but we will still try to resolve everything quickly and positively to the satisfaction of both parties.

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